After configuring the "Create Otrs Ticket" post-function, you can create OTRS Tickets from Jira.
As postfunction or actio
Create the OTRS ticket with default values for customer, queue, status and priority
Optionally, customer and queue can also be specified during creation
Automatic setting of the OTRS ticket ID in the Jira custom field
Automatic attachment of the issue key to the OTRS ticket
Automatic attachment of all attachments
Automatic filling of standard and dynamic fields based on field mapping
Create a Jira Issue from OTRS
After configuring OTRS with the configuration wizard or manually, you can create Jira Issue from OTRS.
Creation of the Jira issue with the selected (configured user) reporter via configurable status change or via explicit transfer action, triggered by a button click
Automatic attachment of the issue ID to the OTRS ticket
Automatic attachment of all attachments up to the maximum attachment size of Jira
Automatic filling of standard and user-defined fields based on field mapping
Functional field mapping possible via own additional scripts
Linking between Jira and OTRS
In the OTRS ticket a link points to the corresponding Jira issue and vice versa.
Bidirectional linking between processes in both systems
in OTRS via Dynamic Field, the process is moved in Jira is moved, the Dynamic Field is automatically updated
in Jira both via custom field and via remote link
Bi-directional transfer of comments
Transfer of Jira comments to OTRS tickets with additional function "Comment+Subject" (own issue action)
Transfer of OTRS comments (articles) to Jira issues
Implicit synchronization of other fields
Bi-directional synchronization of fields on change
Closing the Jira issue from OTRS by setting a configurable status
Closing the OTRS ticket by setting a configurable status via Jira post function or moving the ticket to a configurable queue
Let’s turn great ideas into real impact—with STAGIL apps and the right partnership!
Janine Sauer
STAGIL Sales Expert, Partner Management
STAGIL apps for Jira - STAGIL by catworkx
STAGIL apps for Confluence - STAGIL by catworkx
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