Jira Service Management challenges ServiceNow as the market leader in IT service management. What started as a small Add-on for Jira has made its way..

[Jira Service Management]

Jira Service Management challenges ServiceNow as the market leader in IT service management.

What started as a small Add-on for Jira has made its way into the leadership square of the Gartner® Magic Quadrant™.

Having a service management portal is great, but the real value is generated when you connect it to other processes in your company. This is where Jira Service Management shines!

Unlike the competition, Jira Service management is deeply integrated into the other Atlassian tools. This means that tasks management, project management, software development and many other processes in your company talk to your service management out of the box:

  • Service (Ticket types e.g. according to ITIL such as incidents and change requests)
  • Agile and scaled agile software development (stories, bugs, spikes)
  • Project management (projects, phases, milestones, tasks)
  • Business process management
  • Asset & Inventory Management
  • Team Task Management
  • Test management
  • Requirements Management (Requirements)

What does that mean?

Being recognized as a leader in the Gartner Magic Quadrant for ITSM Platforms is a great development! Above all, it proves that the company's products and services are well respected in the industry and successfully used by a significant number of organizations. Atlassian offers powerful ITSM products at a good price!

Jira Service Management: Now one of the leading providers of service management software! It is an Important tool for many companies that want to improve and optimize their customer service and integrate customer service requests with all other business processes.

Cost-effective service management - also a free plan for customers just starting out. With Jira Service Management, you get a powerful ITSM solution at a fraction of the cost of Zendesk, Freshservice or ServiceNow.


What is the Gartner® Magic Quadrant™?

Gartner's Magic Quadrant is a well-known industry analysis tool that evaluates companies based on a variety of factors to help organizations make decisions about the products and services they use.

The Gartner Magic Quadrant is a graphical representation of a market's direction, maturity, and participants. The Magic Quadrant is created by Gartner, a research and advisory company.

It is used to assess the suitability of companies in a particular market and their ability to execute on their plans. It is divided into four quadrants: Niche Players, Visionaries, Challengers, and Leaders.

Companies are plotted on the Magic Quadrant based on their ability to execute their plans and the completeness of their vision.

Benefits of using Jira Service Management

There are several key benefits of using Jira Service Management, including:

  • Improved visibility and control: Jira Service Management provides a centralized platform for managing IT service and support processes, which can help organizations to gain better visibility into their operations and make more informed decisions.
  • Enhanced collaboration and communication: The tool's built-in collaboration and communication features enable teams to work together more effectively, improving the speed and efficiency of IT service and support.
  • Automated processes: Jira Service Management includes automation capabilities that allow organizations to automate repetitive tasks and processes, freeing up staff to focus on more strategic tasks.
  • Improved customer satisfaction: By providing a more efficient and effective way to manage IT service and support, Jira Service Management can help organizations to improve customer satisfaction and build stronger relationships with their clients.
  • Flexible and scalable: Jira Service Management is a highly flexible and scalable tool that can be customized to meet the specific needs of different organizations, making it a good choice for businesses of all sizes.
  • Right in Jira: If you are already using Jira, you can get started with Jira Service Management in a matter of hours!

Read the full report: https://www.atlassian.com/gartner/magic-quadrant-it-service-management-tools?utm_source=partner&utm_medium=unpaid&utm_campaign=fy2

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