Open up your agency culture to ensure mission success
The first day at a new organization, on a new functional team, or project can be a whirlwind of details.
Each answer to a question seems to create three more questions, and everyone else just seems to know everything. Long-time employees – you’re not immune either. You can be at an agency for years and yet, with a big program or policy shift, feel like a stranger in a strange land all over again.
When an agency has a habit of keeping information tucked away in departmental siloes, archived in paper documents, or held tightly in the brains of long-term staff, this makes it hard for both new staff and veterans. A culture full of walls slows down projects, forces staff into frequent and frustrating knowledge searches, and eats up the time of experts who have to answer the same questions over and over and over.