This "Jira - Service Management for Users" seminar shows how to use the customer portal. You will learn how to manage and coordinate customer inquiries.
Register nowIn the seminar "Jira - Service Management for Users" you will learn how to create, operate and maintain a customer portal for service requests with Jira Service Management.
Our trainers show you how to coordinate customer inquiries in a team and automate tasks. They create dashboards and reports, serve customers' knowledge base and automate events.
Workflows and best-practice processes, which you test using examples, make your daily work on your projects easier.
Jira Service Management Agents and Coordinators.
The seminar requires no prior knowledge.
You can join our courses from anywhere in the world. Provided your internet connection is stable
We come to you or we organize the training at one of our locations
We will provide you with the videos and associated test systems.
Participants from different companies can take part in our publicly accessible courses. We deal with generic systems and teach you the standardized configurations.
In our courses for closed groups, we go into your own systems. We prepare the courses in such a way that we teach you how to use your in-house systems.
Navigate between projects, tasks, dashboards and boards and save time with everyday use of Jira.
Support requests can be created externally or internally in the form of tickets. These tickets can be processed in a structured manner using the browser-based tool.
When a ticket has been created, it can be viewed. As a user, you get an overview of all tickets that you have created or that have been shared with you.
Create and edit linked tasks using automation in Jira Service Management.
Learn how to best communicate with your customers and what methods to use.
Navigate and edit tasks without taking your fingers off the keyboard. This way, you'll use Jira even faster and more efficiently.
Learn from the best. We have compiled some examples of recurring requirements that you can implement directly in your company.
What can be mapped with an operation? We show you which functions you can use to map as many of your processes as possible in the operations.
Jira Service Management provides powerful built-in SLAs (Service Level Agreements). Learn how well they are meeting the quality of service expected by their customers.
On which projects was the most time booked and how can the success be measured? We show you how to easily create reports from all Jira data.
Learn how to easily move requests to different team projects or create linked tasks between projects with Jira Service Management.
Save time with predefined filters and get notified about relevant topics.
Learn about the knowledge base, a place where the team can organize all customer or employee-related FAQs and documents.
You can restrict which user gets which permissions in Jira.
Set for which action you want to receive notifications and set your profile.
Generate operations from incoming emails. We show you how the mail handler works.
Create automations based on events via Jira Automation.
Discover key apps to extend the functionality of your Jira instance.
We issue individual certificates for successfully completed training courses. These certify that you have taken part in our courses
Learn from the best! As a Platinum Enterprise Solution Partner, we will teach you all our tricks and tricks. More Atlassian expertise is not possible!
If you book an on-premise training with us, you do not need to bring your own hardware. We have prepared everything for you.
Our training courses always give you the opportunity to test what you have learned yourself. You even have to do this to complete some tasks. You get access to a demo environment in which you can let off steam.
Our editors do not play a script but are familiar with your topics. We all come from consulting and configuration and can answer your questions in depth.
Get in touch with your contact now!
Would you like to book training for your employees? It is best to fill out the form so that we can get in touch. We will then prepare the offer and the suggested dates for you.