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Teams running technology services today are expected to maintain 24/7 availability.

There is no doubt that today’s IT environment is more distributed, diverse, and flexible than ever before.

Simply put, effective incident management is an essential part of all enterprise business systems. Why?

Best practices and tips from top IT and DevOps teams using ChatOps to manage alerts and incidents.

Choosing the right alerting and incident management solution

Over the last few years, teams have realized the benefits of sharing and distributing knowledge in chat applications such as Microsoft Teams.

Language used across the high technology ecosystem is dynamic to say the least. Nowhere else can you find a mixture of technical jargon seamlessly intertwined with references from science fiction, mythology, pop-culture, literature, and more.

Introduction IT incidents can cost between $2,300 to $9,000 per minute depending on your company’s size and industry.

Businesses are terrible at innovating. Sure, recruiters promise innovative jobs, companies claim to sell innovative merchandise, and shareholders rave about innovation. But most of these promises are hollow.

As agile adoption has increased over the last decade, many organizations have grown with agile and are scaling agile methodologies to help them plan, deliver, and track progress across their teams.

Adoption of Jira or Confluence often starts at the team level. But as organizations look to scale these products across the company, natural barriers such as geography, security and preference for specific workflows, Marketplace apps arise.

Data residency is available for Cloud Standard, Premium and Enterprise plans for Jira Software, Confluence, and Jira Service Management at no additional cost.

From service requests to change management, teams turn to Jira Service Management for all things ITSM. And with the additional features in Cloud - like end-to-end incident management and powerful no-code automation - you can deliver more value faster than ever before. So, what exactly is new and better in Cloud?

There are many reasons why 95% of new Atlassian customers choose Cloud—from the easy scalability that saves money to the real-time upgrades that keep your systems secure and on the cutting edge.

Enterprise Service Management – often referred to as ESM – is the extension of IT Service Management (ITSM) practices to service teams across an organization.

For the 94 percent of organizations today that use the cloud, the ability to set and forget company-wide authentication policies can be a reassuring defense against data theft. And they’re right to feel secure: according to Google, simply implementing two-factor authentication can protect individuals against 96 percent of bulk phishing attacks.

Ask the leader of any scaling company, and they’ll tell you “everything breaks” at a certain headcount.

You became an admin because you wanted to help people work efficiently – and maybe because you enjoy solving complex problems – but keeping teams productive is no easy feat.

Agile is an umbrella term for a set of iterative product development frameworks. With these methods, product development evolves through the collaborative effort of self-organizing and cross-functional teams and their customers and end users. It encourages adaptive planning, exploratory development, fast delivery, and continuous improvement. Rapid and flexible response to change is at the heart of the system.

Atlassian designed for a cloud-first future a decade ago, with the goal of helping teams and businesses deliver at the pace the market demands. The advantages of cloud are clear: SaaS products are more reliable, reduce the risk of downtime, reduce management costs, and free up the time spent on maintenance to provide better experiences for end-users.

Open up your agency culture to ensure mission success

The first day at a new organization, on a new functional team, or project can be a whirlwind of details.

Most government agencies agree that remote work is here to stay. While some workers may return part-time to the office once the pandemic threat has passed, it’s unlikely that everyone will return to a 9 to 5, Monday-through-Friday, office-driven schedule. And, the pivot was smoother than predicted, thanks to agile technology solutions that made it easier to engage in a flexible way.

2020 didn’t change the future of work, it just hit the gas pedal.

The pandemic forced many companies to go remote at a moment’s notice. It accelerated adoption of tools that support online work, like Zoom and Slack (both of which have seen record growth this year). It pushed companies toward the cloud, where they could easily support remote and distributed teams and scale up or down quickly. And it illuminated how vital it is to have good digital workflows, no matter what type of business you run.

What is an OKR?

An OKR is a popular management strategy that defines objectives and tracks results. It helps create alignment and engagement around measurable goals.

By putting an emphasis on smart policies and clear communication, we’ve successfully enabled our entire workforce to maintain their productivity. Read on to learn how your company can too.

Program leaders CAN triumph over these common challenges – and look like superheroes in the process.

Government agencies using Atlassian applications have discovered more ways to leverage the flexibility and functionality of Atlassian workflows.

Unify your transformative teams and extend agile workflows agency-wide

As resources tighten, the requirements for legislative and performance reporting have increased. This shift has taken place in a dynamic environment that includes pandemics and emerging national and global threats. As a result, agencies must improve adaptability, flexibility, and scalability across their departments to meet their mission requirements.

Jira Align delivers clarity, accountability, and predictability across multi-year, multi-stakeholder programs to ensure mission success

Confluence is all about collaboration, knowledge sharing, and connection across all teams. Since cloud is built to extend that collaboration to anyone you choose - inside or outside your company - it’s no surprise that 95% of Atlassian customers choose to start on cloud. So, what’s new and better in Confluence Cloud?