catworkx Method Trainings: ITIL (IT Infrastructure Library)

Target group:

IT executives, IT managers, service managers, persons responsible for the operation of IT services, IT process managers, consultants, project managers

Required prior knowledge:

IT Management

On-line

You can join our courses from anywhere in the world. Provided your internet connection is stable

On premise

We come to you or we organize the training at one of our locations

Video On Demand

We will provide you with the videos and associated test systems.

Public

Participants from different companies can take part in our publicly accessible courses. We deal with generic systems and teach you the standardized configurations.

Own group

In our courses for closed groups, we go into your own systems. We prepare the courses in such a way that we teach you how to use your in-house systems.

The four dimensions of service management

To implement a comprehensive service management approach, ITIL® defines four dimensions that are critical to effective and efficient value creation for customers and other stakeholders.

The ITIL® Service Value System (SVS)

ITIL® SVS describes how all the components and measures of the business work together as a system to support value creation.

ITIL® practices

General Management practices and "defining and decisive" Service Management practices are taught.

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Operational ITIL® practices

You will become familiar with the practices of "operational" service management and technical management.

Pick your course and date

PLATINUM PARTNER

Learn from the best! As a Platinum Enterprise Solution Partner, we will teach you all our tricks and tricks. More Atlassian expertise is not possible!

TRAINING PCS INCLUDED

If you book an on-premise training with us, you do not need to bring your own hardware. We have prepared everything for you.

TRAINING SYSTEMS

Our training courses always give you the opportunity to test what you have learned yourself. You even have to do this to complete some tasks. You get access to a demo environment in which you can let off steam.

PRACTICALITY AND EXPERIENCE

Our editors do not play a script but are familiar with your topics. We all come from consulting and configuration and can answer your questions in depth.