Being an Atlassian Platinum Solution Partner gets us access to the whole range of pricing options. We are happy to help you optimize your licensing costs!
Get started!Looking for a comprehensive service management solution to streamline your team's work and enhance customer satisfaction? Look no further than the range of Jira Service Management plans. Whether you're a small team, a growing organization, or a global enterprise, we have the ideal plan to meet your specific needs.
Free | Standard | Premium | Enterprise | |
---|---|---|---|---|
$0 Always free for 3 agents | $20 per agent (average) $60 a month | $45 per agent (average) $135 a month | Billed annually. Switch the Billing cycle to Annual to view Enterprise pricing. | |
For small teams to plan and track work more efficiently | For growing teams focused on building more together | For organizations that need to scale and automate their work | For enterprises with global scale, security, and governance needs | |
Plan overview | ||||
User limit (per site) | 3 agents | 5,000 agents | 5,000 agents | 5,000 agents |
Customer limit | Unlimited | Unlimited | Unlimited | Unlimited |
Site limit | One | One | One | Unlimited |
Support team | Atlassian Community | Cloud support team (Regional business hours) | Cloud support team (24/7 Premium support) | Dedicated senior team (24/7 Enterprise support) |
Uptime SLA | 99.90% | 99.95% | ||
Storage | 2 GB file storage | 250 GB file storage | Unlimited Storage | Unlimited Storage |
General Service Management | ||||
Feature name | Free | Standard | Premium | Enterprise |
Email notifications | 100 emails per day | Unlimited | Unlimited | Unlimited |
Self-service portal | ✓ | ✓ | ✓ | ✓ |
Email & embeddable widget support | ✓ | ✓ | ✓ | ✓ |
Forms | ✓ | ✓ | ✓ | ✓ |
Configurable workflows | ✓ | ✓ | ✓ | ✓ |
Customizable queues | ✓ | ✓ | ✓ | ✓ |
SLA management | ✓ | ✓ | ✓ | ✓ |
Reporting & analytics | ✓ | ✓ | ✓ | ✓ |
Automation | ✓ | ✓ | ✓ | ✓ |
IT service management project template | ✓ | ✓ | ✓ | ✓ |
Multi-language support | ✓ | ✓ | ✓ | ✓ |
Apps & integrations | ✓ | ✓ | ✓ | ✓ |
Mobile app support | ✓ | ✓ | ✓ | ✓ |
Chat | Coming soon | ✓ | ✓ | ✓ |
Global & multi-project automation | ✓ | ✓ | ||
Incident & Problem Management | ||||
Feature name | Free | Standard | Premium | Enterprise |
Alerts & alert notifications (per month) | Unlimited alerts, unlimited alert email notifications and 200 SMS | Unlimited alerts, unlimited alert email notifications and SMS | Unlimited alerts, unlimited alert email notifications, SMS, and voice | Unlimited alerts, unlimited alert email notifications, SMS, and voice |
Incident creation | Manual | Manual | Manual, automatic, API, and template | Manual, automatic, API, and template |
Internal stakeholders | ✓ | ✓ | ✓ | ✓ |
Monitoring & ChatOps integrations | ✓ | ✓ | ✓ | ✓ |
Major incident escalation | ✓ | ✓ | ✓ | ✓ |
Post-incident reviews | ✓ | ✓ | ✓ | ✓ |
On-call management | ✓ | ✓ | ✓ | |
Advanced alert integrations | ✓ | ✓ | ||
Incident conference calls | ✓ | ✓ | ||
Incident investigation | ✓ | ✓ | ||
Heartbeat monitoring | ✓ | ✓ | ||
Service-based organization | ||||
Service Registry | ✓ | ✓ | ✓ | ✓ |
Service status pages | ✓ | ✓ | ✓ | |
Service dependency | ✓ | ✓ | ✓ | |
Service subscriptions | ✓ | ✓ | ||
External services | ✓ | ✓ | ||
Service & infrastructure health analysis | ✓ | ✓ | ||
Change Management | ||||
Feature name | Free | Standard | Premium | Enterprise |
Multi-user/group approvals | ✓ | ✓ | ✓ | ✓ |
Change risk assessment engine | ✓ | ✓ | ✓ | ✓ |
Change calendar | ✓ | ✓ | ✓ | ✓ |
Knowledge management | ✓ | ✓ | ✓ | ✓ |
Deployment tracking | ✓ | ✓ | ✓ | ✓ |
Deployment gating | ✓ | ✓ | ||
Asset & Service Configuration Management | ||||
Feature name | Free | Standard | Premium | Enterprise |
Asset and service repository | ✓ | ✓ | ||
Asset discovery | ✓ | ✓ | ||
Dependency mapping | ✓ | ✓ | ||
Dynamic object fields | ✓ | ✓ | ||
Enterprise Service Management | ||||
Feature name | Free | Standard | Premium | Enterprise |
HR service management template | - | - | ✓ | ✓ |
Facility service management template | ✓ | ✓ | ✓ | ✓ |
Legal service management template | ✓ | ✓ | ✓ | ✓ |
General service management template | ✓ | ✓ | ✓ | ✓ |
Customer service management template | ✓ | ✓ | ✓ | ✓ |
Knowledge Management | ||||
Feature name | Free | Standard | Premium | Enterprise |
Embedded knowledge base | - | - | ✓ | ✓ |
Knowledge base reports | ✓ | ✓ | ✓ | ✓ |
Smart article suggestion | ✓ | ✓ | ✓ | ✓ |
Featured articles | ✓ | ✓ | ✓ | ✓ |
Data & insights OPEN BETA | ||||
Feature name | Free | Standard | Premium | Enterprise |
Atlassian Analytics | ✓ | |||
Atlassian Data Lake | ✓ | |||
Data connectors | ✓ | |||
Security & Controls | ||||
Feature name | Free | Standard | Premium | Enterprise |
SSO, SCIM, Active Directory sync | Requires Atlassian Access subscription | Requires Atlassian Access subscription | Requires Atlassian Access subscription | Included |
Password policies | ✓ | ✓ | ✓ | ✓ |
Domain verification & account capture | ✓ | ✓ | ✓ | ✓ |
Session duration management (desktop) | ✓ | ✓ | ✓ | ✓ |
Encryption in transit & at rest | ✓ | ✓ | ✓ | ✓ |
Business continuity & disaster recovery | ✓ | ✓ | ✓ | ✓ |
Mobile Device Management | ✓ | ✓ | ✓ | ✓ |
Audit logs | ✓ | ✓ | ✓ | |
Data residency | ✓ | ✓ | ✓ | |
Admin insights | ✓ | ✓ | ||
IP allowlisting | ✓ | ✓ | ||
Sandbox | ✓ | ✓ | ||
Release tracks | ✓ | ✓ | ||
Mobile Application Management | ✓ |
For small teams looking to plan and track their work more efficiently, Jira Service Management Cloud Free is the perfect starting point. Enjoy essential features like email notifications, self-service portals, configurable workflows, and customizable queues. With Jira Service Management Cloud Free, you can streamline your team's processes and stay on top of your work without any cost.
As your team grows and collaboration becomes more critical, Jira Service Management Cloud Standard steps in to support your progress. Designed for growing teams focused on building more together, Jira Service Management Cloud Standard offers enhanced features. Benefit from unlimited customer and user limits, 24/7 support, SLA management, reporting and analytics, and automation capabilities. With Jira Service Management Cloud Standard, you can collaborate effectively and scale your operations seamlessly.
For organizations that need to scale their work and automate their processes, Jira Service Management Cloud Premium is the ideal solution. Enjoy all the features of the Standard plan, with the added advantage of advanced automation capabilities and deployment tracking. Benefit from major incident escalation, post-incident reviews, on-call management, and advanced alert integrations. With Jira Service Management Cloud Premium, you can automate repetitive tasks, improve incident management, and provide exceptional service to your customers.
Enterprises with global scale, heightened security requirements, and governance needs require a robust service management solution. Jira Service Management Cloud Enterprise offers unparalleled features to support your organization's unique demands. Enjoy enterprise-grade support, unlimited storage, service and infrastructure health analysis, asset and service configuration management, and multi-language support. Plus, leverage the power of data and insights through Atlassian Analytics and Data Lake.
Atlassian Consultant
Atlassian pricing is dependant on many factors. Is this your first time purchasing Atlassian software? Did you use Atlassian software before? are you (planning on) migrating to the cloud? These factors will contribute to your individual price constellation and we are happy to consult you in optimizing your licensing costs!
The initial consultation is non-binding and free of charge!