Create your SLA goals that specify the types of requests you want to track and the time it takes to resolve them. From there, you can define the conditions and calendars that affect when SLA measurements start, pause, or stop (for example, when the office closes for a holiday).
Organize your request types the way you need them to be
Put the requests you get in an order that fits your business and services. Organize by asset, task type, department or priority and route them directly to the right group or person.
Set the right priorities
Some issues need to be resolved immediately others can wait. Smart SLA queues let you see directly where you need to act. If the limits of one or more teams are reached, our SLAs offer the possibility to map different escalation levels.
Apps that we use for SLA and Queues – STAGIL Atlassian Platinum Solution Partner: