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STAGIL Training: Jira - Service Management for users

In the seminar "Jira - Service Management for Users" you will learn how to create, operate and maintain a customer portal for service requests with Jira Service Management.

Our trainers show you how to coordinate customer inquiries in a team and automate tasks. They create dashboards and reports, serve customers' knowledge base and automate events.
Workflows and best-practice processes, which you test using examples, make your daily work on your projects easier.

Target group:

Jira Service Management Agents and Coordinators.

Required prior knowledge:

The seminar requires no prior knowledge.

Medium:

On-line

You can join our courses from anywhere in the world. Provided your internet connection is stable

On premise

We come to you or we organize the training at one of our locations

Video On Demand

We will provide you with the videos and associated test systems. 

Formats:

Public

Participants from different companies can take part in our publicly accessible courses. We deal with generic systems and teach you the standardized configurations.

Own group

In our courses for closed groups, we go into your own systems. We prepare the courses in such a way that we teach you how to use your in-house systems.

Course content:

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Projects and navigation

Navigate between projects, tasks, dashboards and boards and save time with everyday use of Jira.

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Customer Portal ticket creation

Support requests can be created externally or internally in the form of tickets. These tickets can be processed in a structured manner using the browser-based tool.

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Customer Portal ticket overview

When a ticket has been created, it can be viewed. As a user, you get an overview of all tickets that you have created or that have been shared with you.

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Create and edit issues

Create and edit linked tasks using automation in Jira Service Management.

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Customer communication

Learn how to best communicate with your customers and what methods to use.

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Keyboard shortcuts

Navigate and edit tasks without taking your fingers off the keyboard. This way, you'll use Jira even faster and more efficiently.

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Workflows and best practice processes

Learn from the best. We have compiled some examples of recurring requirements that you can implement directly in your company.

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Operation functions

What can be mapped with an operation? We show you which functions you can use to map as many of your processes as possible in the operations.

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SLAs

Jira Service Management provides powerful built-in SLAs (Service Level Agreements). Learn how well they are meeting the quality of service expected by their customers.

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Dashboards and Reports

On which projects was the most time booked and how can the success be measured? We show you how to easily create reports from all Jira data.

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Create and Link

Learn how to easily move requests to different team projects or create linked tasks between projects with Jira Service Management.

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Search, filters and subscriptions

Save time with predefined filters and get notified about relevant topics.

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Customer Knowledge Base

Learn about the knowledge base, a place where the team can organize all customer or employee-related FAQs and documents.

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Roles, permissions

You can restrict which user gets which permissions in Jira.

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Notifications and Profile Settings

Set for which action you want to receive notifications and set your profile.

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Mail handler and case collector

Generate operations from incoming emails. We show you how the mail handler works.

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Events and automatisms

Create automations based on events via Jira Automation.

Featured Apps

Featured Apps

Discover key apps to extend the functionality of your Jira instance.

Certificates:

We issue individual certificates for successfully completed training courses. These certify that you have taken part in our courses

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Courses at STAGIL:

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PLATINUM PARTNER

Learn from the best! As a Platinum Enterprise Solution Partner, we will teach you all our tricks and tricks. More Atlassian expertise is not possible!

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TRAINING PCS INCLUDED

If you book an on-premise training with us, you do not need to bring your own hardware. We have prepared everything for you.

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TRAINING SYSTEMS

Our training courses always give you the opportunity to test what you have learned yourself. You even have to do this to complete some tasks. You get access to a demo environment in which you can let off steam.

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PRACTICALITY AND EXPERIENCE

Our editors do not play a script but are familiar with your topics. We all come from consulting and configuration and can answer your questions in depth.

Your contact person for training:

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Get in touch with your contact now!

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Atlassian Enterprise Platinum Solution Partner

Solution Partners provide the services, implementation, consulting, and unique solutions that help our users create what's next.

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