Service and Support
Products for teams, from startup to enterprise
Build the new shape of IT
Deliver better service, resolve issues faster, and build lasting trust with your organization.
Make service management easy and responsive
Take a modern, flexible approach to ITSM with an ITIL-certified service desk that's easy to use. Integrate Jira Service Desk with Confluence and create a self-service knowledge base to deflect tickets and save time.
IT Service Desk
JIRA Service Desk
Get everything your IT teams need out-of-the-box for service request, incident, problem, and change management.
Built for DevOps
By linking Jira Service Desk with Jira Software, IT and developer teams can collaborate on one platform to fix incidents faster and push changes with confidence.
Smarter self-service help
Let your customers submit requests with an easy-to-use portal or add Confluence to Jira Service Desk and get an integrated knowledge base. Machine learning intelligently recommends the right service and learns from every interaction, so the answers are easy to find. Offer a localized experience with 8 supported languages out of the box.
Get up and running in days
No complicated contracts or expensive consultants. Get started today with preconfigured IT and customer service templates, suggested business process and automation rules, and built-in email support.
One service desk to rule them all
Jira Service Desk for ITSM
Jira Service Desk provides ITIL-certified templates for incident, problem, and change management that you can use out-of-the-box or customize.
Jira Service Desk for Customer Service
Deliver great customer service with multi-channel help across Web, email and mobile. Keep customer issues closely tied to your development roadmap on a single Jira platform.
Insights on Links
Enterprise Object Management - Insights and Discovery for Relations, Hierarchy, Traceability for ITSM, CMDB, CRM, and Requirements
Link native Jira objects and visualize the network using native links, attributes, and filters
Use the power of native Jira that is familiar to your administrators, managers, and users
Use cases for Software, Business, and Service Desk teams incl. PPM, CRM, and CMDB