Service and Support

Products for teams, from startup to enterprise

Make service management easy and responsive

Take a modern, flexible approach to ITSM with an ITIL-certified service desk that's easy to use. Integrate Jira Service Desk with Confluence and create a self-service knowledge base to deflect tickets and save time.

One service desk to rule them all

Jira Service Desk for ITSM

Jira Service Desk provides ITIL-certified templates for incident, problem, and change management that you can use out-of-the-box or customize.

Jira Service Desk for Customer Service

Deliver great customer service with multi-channel help across Web, email and mobile. Keep customer issues closely tied to your development roadmap on a single Jira platform.

 IT Service Desk

JIRA Service Desk

Get everything your IT teams need out-of-the-box for service request, incident, problem, and change management.