Take a modern, flexible approach to ITSM with an ITIL-certified service management that's easy to use. Integrate Jira Service Management with Confluence and create a self-service knowledge base to deflect tickets and save time.
Get everything your IT teams need out-of-the-box for service request, incident, problem, and change management.
By linking Jira Service Management with Jira Software, IT and developer teams can collaborate on one platform to fix incidents faster and push changes with confidence.
Let your customers submit requests with an easy-to-use portal or add Confluence to Jira Service Management and get an integrated knowledge base. Machine learning intelligently recommends the right service and learns from every interaction, so the answers are easy to find. Offer a localized experience with 8 supported languages out of the box.
No complicated contracts or expensive consultants. Get started today with preconfigured IT and customer service templates, suggested business process and automation rules, and built-in email support.
Jira Service Management provides ITIL-certified templates for incident, problem, and change management that you can use out-of-the-box or customize.
Deliver great customer service with multi-channel help across Web, email and mobile. Keep customer issues closely tied to your development roadmap on a single Jira platform.
Enterprise Object Management - Insights and Discovery for Relations, Hierarchy, Traceability for ITSM, CMDB, CRM, and Requirements
Link native Jira objects and visualize the network using native links, attributes, and filters
Use the power of native Jira that is familiar to your administrators, managers, and users
Use cases for Software, Business, and Service Management teams incl. PPM, CRM, and CMDB