Simply powerful service desk software

Get a fully featured service desk with self-service, automation, SLAs, and CSAT reporting

Stay in the loop with developersStay in the loop with developers

By linking Jira Service Desk with Jira Software, IT and developer teams can collaborate on one platform to fix incidents faster and push changes with confidence.

Deliver a better service experience Deliver a better service experience

Customers or employees can submit requests with an easy-to-use help center and add Confluence to Jira Service Desk to get an integrated knowledge base. Machine learning intelligently recommends the right service and learns from every interaction, so answers are easy to find.

Get up and running in days Get up and running in days

No complicated contracts or expensive consultants. Get started today with preconfigured IT and customer service templates, suggested business process and automation rules, and built-in email support.

Help

Make asking for help easy

Make asking for help easy

Our self-service portal makes it easy to request help, search knowledge bases and track progress on issues.

Boards

Work smarter

Work smarter

Automation, queues, SLAs, approval workflows, and more. Everything to make your IT teams more productive.

Combine

Dev and IT, better together

Dev and IT, better together

Automation, queues, SLAs, approval workflows, and more. Everything to make your IT teams more productive.