Method Trainings: Agile Service Manager

catworkx Method Training: Agile Service Manager

You will learn how to inspire stakeholders to think agilely while putting the customer first to deliver effective and efficient services. Dovetailing IT service management with the agile concepts of Kanban, DevOps, and Lean rounds out the foundation of modern, fast, and optimally customer-focused IT. Agile process design and agile process improvement ensure that the agile principles are already applied in the process design - and that the processes remain straightforward and lean. This means that IT can always deliver added value, even when requirements change.

On-line

You can join our courses from anywhere in the world. Provided your internet connection is stable

On premise

We come to you or we organize the training at one of our locations

Video On Demand

We will provide you with the videos and associated test systems.

Public

Participants from different companies can take part in our publicly accessible courses. We deal with generic systems and teach you the standardized configurations.

Own group

In our courses for closed groups, we go into your own systems. We prepare the courses in such a way that we teach you how to use your in-house systems.

Course Content:

This training introduces the Scrum methodology as a means of designing agile service management. It applies the functions, elements and events used in Scrum to ITSM to understand their application to processes. To this end, the two aforementioned aspects of agile service management are covered - Agile Process Design and Agile Process Improvement. You will come to understand that ITSM best practices and agile approaches go hand in hand to ensure the long-term success of IT and customers. During the training, you will also learn the necessary language usage.

Agile thinking

You will learn how to integrate agile frameworks such as Scrum into service management processes by implementing the right mindset.

Service Management

Learn how to prototype your ideas and turn them into a real, working service that you can continually improve over time.

PLATINUM PARTNER

Learn from the best! As a Platinum Enterprise Solution Partner, we will teach you all our tricks and tricks. More Atlassian expertise is not possible!

TRAINING PCS INCLUDED

If you book an on-premise training with us, you do not need to bring your own hardware. We have prepared everything for you.

TRAINING SYSTEMS

Our training courses always give you the opportunity to test what you have learned yourself. You even have to do this to complete some tasks. You get access to a demo environment in which you can let off steam.

PRACTICALITY AND EXPERIENCE

Our editors do not play a script but are familiar with your topics. We all come from consulting and configuration and can answer your questions in depth.