en

      With IT service management practices like request, incident, problem, change, and configuration management, see why customers choose Jira Service Management over alternatives.

      Feature Comparison Jira Service Management Zendesk Freshdesk ServiceNow
      Ticket management Check mark Check mark Check mark Check mark
      Knowledge base integration Check mark Check mark Check mark Check mark
      Multichannel support Check mark Check mark Check mark Check mark
      Reporting and dashboards Check mark Check mark Check mark Check mark
      SLA management Check mark Check mark Check mark Check mark
      Extensive add-ons ecosystem Check mark Check mark Check mark Check mark
      Open API Check mark Check mark    
      Filtering capabilities Check mark   Check mark Check mark
      Highly customizable project management system Check mark     Check mark
      Incident management Check mark Check mark Check mark Check mark
      Problem management Check mark Check mark   Check mark
      Change management Check mark   Check mark Check mark
      DevOps Integration Check mark Check mark Check mark Check mark

      Why customers choose Jira Service Management

      Gears@2x

      Easy to use and setup

      Clean, intuitive portal that makes it easy for customers to ask for help and a simple UI makes it easy for agents and admins to use.

      Integration Puzzle@2x

      Integrate with Jira Software

      By linking Jira Service Management with Jira Software, IT and developer teams can collaborate on one platform to fix incidents faster and push changes with confidence. 

      Asset 633@2x

      More value, for less

      Affordable service management, including a free plan for customers who are just getting started. Get a high-velocity ITSM solution at a fraction of the cost of Zendesk, Freshservice, and ServiceNow.

      Jira Service Management is a fully-featured, ITIL-compliant ITSM tool. It has the flexibility to support diverse teams and bring development and IT operations teams together on the same platform developers already work in.

      Simple, intuitive implementation

      According to the G2Crowd IT Service Management Tools Implementation Index, Jira Service Management takes an average of 1.57 months to go live - no consultants needed.

      Accelerated DevOps

      Break down silos and streamline collaboration with ITSM that’s built from Jira.

      Flexible workflows

      Get started quickly with a low code editor and drag and drop interface that give teams the flexibility to work how they want.

      Atlassian platform

      Integrations across the Atlassian portfolio and over 5,000 third party tools in our marketplace give teams a unified view of work.

      Platinum+Solution+Partner+Enterpise+clear+big-01

      Atlassian Enterprise Platinum Solution Partner

      Solution Partners provide the services, implementation, consulting, and unique solutions that help our users create what's next.

      Our experts hold the following certificates and accolades: 

      atlassian certified expert ITIL Foundation (2) SCRUM PSPO Scrum PSM SAFE 5 SPC PRINCE2-Foundation-Digital-Badge-1 AWS DevOps AWS Cloud Practicioner

      Your point of contact:

       
      Emilio Franke 

      Atlassian Conslutant

      Emilio Franke 
      Specialization: 
      Cloud Migrations, Jira Software, Jira Service Management, Jira Work Management, Jira Align

      You would like to see Jira Service Management in action?

      We'll be happy to give you a tour. During a demo, we'll show you the features that are relevant to your business.

      Feel free to write to us about what you would like to map with Jira Service Management.

      Learn more about the features of Atlassian Cloud and Atlassian Self-Managed.