Simply powerful service management software

Get a fully featured service management with self-service, automation, SLAs, and CSAT reporting

Stay in the loop with developers

By linking Jira Service Management with Jira Software, IT and developer teams can collaborate on one platform to fix incidents faster and push changes with confidence.

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Deliver a better service experience

Customers or employees can submit requests with an easy-to-use help center and add Confluence to Jira Service Management to get an integrated knowledge base. Machine learning intelligently recommends the right service and learns from every interaction, so answers are easy to find.

Get up and running in days

No complicated contracts or expensive consultants. Get started today with preconfigured IT and customer service templates, suggested business process and automation rules, and built-in email support.

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MAKE ASKING FOR HELP EASY
MAKE ASKING FOR HELP EASY

Our self-service portal makes it easy to request help, search knowledge bases and track progress on issues.

WORK SMARTER
WORK SMARTER

Automation, queues, SLAs, approval workflows, and more. Everything to make your IT teams more productive.

DEV AND IT, BETTER TOGETHER
DEV AND IT, BETTER TOGETHER

Automation, queues, SLAs, approval workflows, and more. Everything to make your IT teams more productive.

Pricing:

 

  • Cloud

  • Data-Center

Cloud

Free Plan

$ 0.00 /month
Always free for 3 agents
Self-service portal
Internal stakeholders
Service Registry
Deployment tracking

Standard

$ 5.37-20.00 /month
Everything from Free Plan included
5,000 agents
On-call management
Service status pages and dependency
Data residency

Premium

$ 11.33-45.00 /month
Everything from previous plans included
Global and multi-project automation
Incident investigation and conference calls
Deployment gating
Admin insights

Enterprise

$ 14.16-53.06 /month
Everything from previous plans included
Unlimited sites under a subscription plan
Atlassian Analytics
Atlassian Data Lake
Mobile Application Management
Information only - Formal quotes pending: Precise pricing is dependant on user tier, subscription type and applicable discounts:

Data-Center

50 Agents

$ 17,200 /Year
Complete control of your environment
Active/active clustering for high availability
Annual term license + maintenance
Optimized for AWS or Azure deployment
SAML 2.0 and OpenID Connect support
Atlassian-supported disaster recovery
Project and issue archiving for improved performance

5,000 Agents

$ 291,700 /Year
Complete control of your environment
Active/active clustering for high availability
Annual term license + maintenance
Optimized for AWS or Azure deployment
SAML 2.0 and OpenID Connect support
Atlassian-supported disaster recovery
Project and issue archiving for improved performance

14,001+ Agents

$ 643,500 /Year
Complete control of your environment
Active/active clustering for high availability
Annual term license + maintenance
Optimized for AWS or Azure deployment
SAML 2.0 and OpenID Connect support
Atlassian-supported disaster recovery
Project and issue archiving for improved performance
Information only - Formal quotes pending: Precise pricing is dependant on user tier, subscription type and applicable discounts:

Your point of contact:

 
Torsten Abert

Atlassian Consultant

Torsten Abert
Specialization:
Jira Service Managent, ITIL, DevOps
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