SUPPORT

No matter if you are new to the Atlassian Suite or just need a hand with a certain topic – we are glad to help.

Take advantage of our full expertise and adapt your toolset to meet your business needs. Our variety of support services rise above the noise and help you make the most out of your Atlassian products.

Looking for permanent support? Our experts are here to solve upcoming challenges all year round.

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Support options

1st Level Support

1st Level Support

We help you with daily issues regarding Atlassian and assist your end-users, so they get their work done.

2nd Level Support

2nd Level Support

Access our full Atlassian expertise, solve technical problems in no time and unburden your administrators.

Remote Hotline

Remote Hotline

Talk to us anytime! Set up your help hotline with custom availability and address problems immediately.

Remote Support

Remote Support

Share your screen with a tool of your choice. Skype, WebEx, TeamViewer, Zoom, go2meeting - we love them all.

Support options

Support options

Make ends meet. Monthly and time-based invoicing with transparent time overview give you full financial control.

STAGIL SLAs

STAGIL SLAs

Individual SLAs that meet your business' needs. Decide how quickly your service request are handled by our agents.

Housekeeping

Housekeeping

We help you keep your system healthy and neat or assist to structure and clean grown environments.

Onsite Administration

Onsite Administration

Let's join forces! Our employees can support on-site and temporarily become part of your Atlassian team.

System Support

System Support

We take care of your complete  environment including server, virtual machine, database, web server, firewall and more.

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Process Administration

We help you establish a  framework for Incident and Change Management with defined approval and notification processes.

Service Management

Create a request right now

Learn more

Support near you: 

Some topics are better discussed on site. We are distributed throughout Germany and are not afraid to provide on-site assistance.

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Atlassian Enterprise Platinum Solution Partner

Solution Partners provide the services, implementation, consulting, and unique solutions that help our users create what's next.

Our experts hold the following certificates and accolades: 

Your point of contact:

 
Clara Beck

Atlassian Support Spezialist

Clara Beck
Specialization: 

Jira Software, Jira Service Management, Confluence

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