Support
No matter if you are new to the Atlassian Suite or just need a hand with a certain topic – we are glad to help.
Take advantage of our full expertise and adapt your toolset to meet your business needs. Our variety of support services rise above the noise and help you make the most out of your Atlassian products.
Looking for permanent support? Our experts are here to solve upcoming challenges all year round.
1st Level Support
We help you with daily issues regarding Atlassian and assist your end-users, so they get their work done.
2nd level Support
Access our full Atlassian expertise, solve technical problems in no time and unburden your administrators.
Remote Hotline
Talk to us anytime! Set up your help hotline with custom availability and address problems immediately.
Remote Support
Share your screen with a tool of your choice. Skype, WebEx, TeamViewer, Zoom, go2meeting - we love them all.
Support options
Make ends meet. Monthly and time-based invoicing with transparent time overview give you full financial control.
STAGIL SLAs
Individual SLAs that meet your business' needs. Decide how quickly your service request are handled by our agents.
Housekeeping
We help you keep your system healthy and neat or assist to structure and clean grown environments.
Onsite Administration
Let's join forces! Our employees can support on-site and temporarily become part of your Atlassian team.
System Support
We take care of your complete environment including server, virtual machine, database, web server, firewall and more.
Process Administration
We help you establish a framework for Incident and Change Management with defined approval and notification processes.
Your point of contact:
Clara Beck
Atlassian Support Spezialist
Specialization:
Jira Software, Jira Service Management, Confluence
Whether you would like to have short-term support or long-term service level agreements. We offer support for all Atlassian products, just as you need it.
We look forward to hearing from you!
The initial consultation is non-binding and free of charge!
Atlassian Enterprise Platinum Solution Partner
Solution Partners provide the services, implementation, consulting, and unique solutions that help our users create what's next.