1st Level Support
We help you with daily issues regarding Atlassian and assist your end-users, so they get their work done.
2nd Level Support
Access our full Atlassian expertise, solve technical problems in no time and unburden your administrators.
Remote Hotline
Talk to us anytime! Set up your help hotline with custom availability and address problems immediately.
Remote Support
Share your screen with a tool of your choice. Skype, WebEx, TeamViewer, Zoom, go2meeting - we love them all.
Support options
Make ends meet. Monthly and time-based invoicing with transparent time overview give you full financial control.
STAGIL SLAs
Individual SLAs that meet your business' needs. Decide how quickly your service request are handled by our agents.
Housekeeping
We help you keep your system healthy and neat or assist to structure and clean grown environments.
Onsite Administration
Let's join forces! Our employees can support on-site and temporarily become part of your Atlassian team.
System Support
We take care of your complete environment including server, virtual machine, database, web server, firewall and more.
Managed Hosting
Jira and Confluence provided cost-effectively - infrastructure and service from Germany.
Stable performance, security and data protection, high availability and a personal contact person.
Configuration
Don't want to set up Atlassian solutions yourself?
We can help you select the right products and feature modules, licensing models and operating environment, and configure them based on your requirements.
Trainings and courses
The right solutions don't realize their value until they are used by the user. While Atlassian products are simple and accessible, scaled adoption requires an equal level of knowledge across teams.
We're happy to share our Atlassian expertise with you. Register yourself and your team for our trainings!
Performance Optimization
Troubleshooting performance issues is not a trivial process and can be quite complicated.
As an Atlassian Solution Partner, we know a lot of tricks to approach this complex task.
Atlassian Enterprise Platinum Solution Partner
Solution Partners provide the services, implementation, consulting, and unique solutions that help our users create what's next.
Our experts hold the following certificates and accolades:
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Your point of contact:
Clara Beck
Atlassian Support Spezialist
Specialization:
Jira Software, Jira Service Management, Confluence
Whether you would like to have short-term support or long-term service level agreements. We offer support for all Atlassian products, just as you need it.
We look forward to hearing from you!
The initial consultation is non-binding and free of charge!
Atlassian has introduced Atlassian Intelligence, an AI-based virtual assistant that combines the company's models with OpenAI's language models to create customized teamwork graphs. This will allow for AI-generated summaries in Confluence and test plans in Jira Software, as well as rewritten responses in Jira Service Management. These features will only be available in Atlassian's cloud-based products, not the data center versions.
After the end of support date, Atlassian and Marketplace Partners will no longer provide technical support for any issues, security updates, or bug fixes for Server.
Jira Service Management challenges ServiceNow as the market leader in IT service management.
What started as a small Add-on for Jira has made its way into the leadership square of the Gartner® Magic Quadrant™.
Businesses are terrible at innovating. Sure, recruiters promise innovative jobs, companies claim to sell innovative merchandise, and shareholders rave about innovation. But most of these promises are hollow.
Adoption of Jira or Confluence often starts at the team level. But as organizations look to scale these products across the company, natural barriers such as geography, security and preference for specific workflows, Marketplace apps arise.
Data residency is available for Cloud Standard, Premium and Enterprise plans for Jira Software, Confluence, and Jira Service Management at no additional cost.